LH lounge @ FRA
T1 @ FRA
… more pix n videos on Google Maps & Yelp
Will not return: it’s a battle to go.
The lounge itself is ok: spacious, clean with various seatings. The drinks are far better than the foods. It has four showers, and an ample business section.
Getting into it, however, is a battle.
Before this incident, I didn’t pay attention to their two kinds of lounge: Senator and Business, and my credit cards and ticket give me accesses to both.
I wasn’t planning to use their lounge because
But flying Lufthansa, it’s their mustard yellow lounges I see right off the plane.
The first one, is a Senator. A woman by the door said, “oh, you can’t go” after I showed her my access code on their LH App.
“Really? Why?”
“You just can’t.” she said.
“So, the code doesn’t work?”
“You just can’t.” she said.
“May I see your supervisor?” I snapped a photo before she left to find her supervisor.
“Did you just take a photo of me?” She asked.
“No. I just took a photo, you may be a part of it.”
She went inside and reappeared with a tall white man shortly.
“Are you the supervisor?” I said.
“Did you take a photo of her?” He said.
“Yes because she happens to be there.”
“Delete it.” He said.
“It’s a public space.” I said.
“It’s not allowed in Germany.” He said.
I think it isn’t true but why argue with a self-important buffoon? I deleted that photo. He looked satisfied and said tersely, “you can’t use the code.” And walked away.
Did he get high for bullying a little old Asian woman?
Ok, you won’t key in the code. Neither of them asked me what kind of access credential do I’ve. If you don’t want to deal with your co-brand North American credit card then do NOT offer to the public as a benefit. I certainly didn’t sign up because of the free LH lounge access.
I found his manner repellent and demand funny: I’d think everyone would know by 2025 that the deleted photo can be recovered from the ‘Recently Delete’ folder with two clicks. Is he dumb or just like their army of counter agents, taking pleasure at harrase their customers (it never fails for them to pick on my carry-on, the only luggage I use: this time at KRK, it was 1.8 kg overweight. If you still think the German precision, consider the reality that their trains are off and airport escalators are broken for years… )?
I don’t know… Germany is or used to be the engine of Europe … but their premier airline can’t scan a code. The same goes to the Old Opera house in Frankfurt for the concerts, they couldn’t scan the ticket they emailed me: I had to print it out. For Pete’s sake, save a tree or two, will you???
On my way to Centurion, I passed by another LH lounge (I think there are 14 of them in FRA) that’s by my gate. I fished out the email and bingo, it worked, which gave me the oppertunity to write above. I won’t be flying Lufthansa any time soon: their pettiness over the weight of my carry-on is sickening.
