Jun 30 2016

Exited EU messed up their hotel operations too?

I input July 14-17, 3 nights, 3/room at St. Pancras Renaissance Hotel London, and got this quote (@ 5:38 pm)

Junior Suite, Club lounge access, Suite, 1 King, Chambers Wing
The rate for this room changes on 07/15/16 to 370 (GBP) per night 499

An agent is dangling on the screen for a live chat, so I connected to make sure all taxes are included, and the last two nights cost £370.  The agent wrote: yes, the price will include taxes. However, an extra £50 for the child and

Thusday night will be 499, Friday will be 370, and Saturday night will be 389, for a total of 1,258 GBP.

I’m not please: the rate is for 3 a room – it didn’t ask the age of the third person, why now charge £50 for the child? Also, the site indicates July 15 and 16 is £370 – Ok, I’ll give them if it means only the night of 15 to 16, not July 15 and 16.  The agent told me to click blue Select to see the rate detail, did I know, no room for this rate is actual unavailable (at 5:44 pm).  I went back to refresh the price quote and I’m still getting the same rate (@ 5:48 pm). Unbelievable. WTH … exit EU messed up their hotel operation too?

为了准确, 俺和他们酒店网聊 才知道他们好烂: 税是包括 但是第三人需要加 £50/夜 (我明明点的三个人喔!!!!!) 第三夜是 £389. 更可恶的是: 这个价钱根本就没有房 – 这不是涮人吗? 浪费俺的时间 脱欧脱的酒店都糊涂了??

Matt P (6/30/2016, 5:32:46 PM): You have been connected to Matt P. How may I help you?
Me (6/30/2016, 5:33:20 PM): i need room for 3 – parents and 16 years old child, July 14-17
Me (6/30/2016, 5:34:06 PM): Junior Suite, Club lounge access, Suite, 1 King, Chambers Wing
The rate for this room changes on 07/15/16 to 370 (GBP) per night 499 – is all taxes included?
Matt P (6/30/2016, 5:34:17 PM): I’d be more than happy to assist you with this. To confirm, you’re looking to stay at the St. Pancras Renaissance Hotel London, correct?
Me (6/30/2016, 5:34:28 PM): yes
Matt P (6/30/2016, 5:35:55 PM): Thank you. This rate will include all taxes, though there is a 50 GBP extra person charge. One moment please while I see if your child is exempt.
Me (6/30/2016, 5:36:04 PM): Thur is 499, and Fri and Sat is 370, is this correct?
Matt P (6/30/2016, 5:37:13 PM): Thusday night will be 499, Friday will be 370, and Saturday night will be 389, for a total of 1,258 GBP.
Matt P (6/30/2016, 5:38:09 PM): According to the hotel, the extra adult charge will apply, bringing your total to 1,408 GBP.
Me (6/30/2016, 5:38:40 PM): … but I did input 3/room, and getting the rate … why it is different?
Matt P (6/30/2016, 5:40:15 PM): This hotel does charge an additional fee for every guest over 12 after the first two adults. This charge is 50 GBP per night, for a total of 150 GBP.
Me (6/30/2016, 5:41:00 PM): what about the 370 per night on July 15 and 16? It’s on your site
Matt P (6/30/2016, 5:43:04 PM): I am showing that the rate does change on the night of the 16th to 389 GBP. For a full breakdown of the rates, charges, and fees, click the blue “Select” button next to the rate you’d like to book.
Me (6/30/2016, 5:44:48 PM): no room available
Me (6/30/2016, 5:45:43 PM): wondering how and why am I even got a room with prices??
Matt P (6/30/2016, 5:46:49 PM): It does appear that this room has sold out for these dates.
Me (6/30/2016, 5:47:28 PM): No, I just refreshed the page and is still showing as available
Matt P (6/30/2016, 5:48:36 PM): If this room is still showing as available on your end, I would recommend booking it quickly as it is most likely the last one available.
Me (6/30/2016, 5:49:26 PM): Ok: the situation is, is shows available but when I click Select, your site shows NOT available. What’s going on????
Matt P (6/30/2016, 5:50:48 PM): I would recommend clicking the grey “Find” button as opposed to refreshing the page to force the site to re-check it’s inventory.