CX lost my luggage!
Cathay Pacific Airways, out of all airlines, CX is the only one that has lost my luggage. A first in my little life.
Be reasonable: I travel light, always just one carry on. But when I go to China, it’s a different story – I would always have check in luggage. So, being fair, I don’t really would other airline lose my luggage since I never bring one. 说真: 我旅行轻装,总是只带一件随身行李.但去中国(总是搭国泰)就不一样了. 所以,平心而论,我真不知道其它航空公司会否弄丢托运行李, 因我从来不带.
I flow from JFK to PVG in late March this year, via Hong Kong, of course. When I landed in Shanghai, one piece luggage was missing. After waiting and filing – it’s a hell that evening in Pudong Airport … the airport staff determined that it’s lost and “will contact me.”
The last time I’ve luggage problem, was also with CX, in 2011 fm JFK to PEK. Luckily it’s delayed and they delivered in a few hours shortly after, which was 2 am in Peking. My uncle had to wake up to accept the delayed luggage. This time, however, it was lost. Gone.
First, there were multiple phone calls (to my relative since I don’t have a Chinese phone number; as that really necessary?) and then the pvg sent me a 4 pages document to fill, claiming officially that it’s lost. After I filled the lost items they asked for receipts, which I no longer have them. I don’t keep receipts, especially grocery shopping.
I normally travel with a carry-on only. This time my cousin asked me to bring some dog food which is only available in U.S. So I throw in a few bottles of wine and some skincare etc. to fill in that box. The dog food was for a party … Aren’t they handsome?!
Then pvg referred my case to CX. Again, CX asked for my receipts. And said that they would only reimburse me 50% of what I’ve listed. Hell, that’s so unfair. Even they reimburse me as I claimed, who’s going to pay for the shipping of the dog foods???
“Would you pay for the shipping of the dog food from the U.S. to Shanghai?” They didn’t reply on this.
They caused me and my cousin so much trouble, inconvenient me for so long and then, they demanded receipts. Hell. Why can’t you make things right and easy for your customer?
The airline industry has changed so much over the years, I just can’t believe that nowadays, an airline loses your luggage when everyone can manage to arrive early for their scheduled flight.
CX’s attitude is horrible and unacceptable.
…well, in 2025, I found their $620 reimbursement check. Thinking that I might not have deposited it, so I checked with my bank (No) then I contacted them, asking if they would re-issue.
They did…
$610 richer [得意] 下月的房租有了
2018国泰丢了我的行李 … 赔了
长话短说
那时还没有手机存款
前几天查资料 在一本书里看到这张支票
心思思
不如试试 让他们再补发一次
谢谢
…
一直喜欢国泰 空姐漂亮 服务好
但他们是唯一航空公司丢了一次行李 + 行李迟到一次
你最喜欢的航空公司是哪家?
有些啥事儿比较难忘?
别偷着乐哈
