TAP Air Portugal, 1945
· A321neo
· 2E, 5F
Transportes Aéreos Portugueses / Air Portugal is the main carrier of Portugal, Lisbon Airport is its hub. It has been a member of Star Alliance since 2005.
This is the first time that I’ll have to take a bus to board a transatlantic flight. And TAP made it worse by disorganizing the process.
They let nearly everyone come downstairs with the “Premium” group waited for the bus. The line became so zigzagged that the later comers ended up boarding the bus first, which wasn’t their fault.
After a long wait, the buses began to circulate the airport, from our Gate 45A back to 45A: WHAT’s the heck?
“The cleaning isn’t done.” They explained.
Then have us wait by the gate. This was the most ridiculous process I’ve encountered.
Our seats were 2 H and K at booking on the A330-900. They changed the aircraft to A321neo, without the K column. We ended up with 2F and 5F in separate rows. The configuration is: Rows 1, 3, and 5 each have 4 seats (2, 2), and rows 2 and 4 each have 2 seats (1 and 1). On this flight, Row 5 is empty except for one of us. No drinks offered before taking off. Wines are ok, wine glasses are awful, food is so so, except the breads and desserts.
